Refund policy

Refunds/ Exchanges

At ORA, every piece is created with intention — designed in small, purposeful batches to ensure quality, meaning, and exclusivity. Because of this, we handle returns a little differently.

Exchanges & Store Credit:

If something isn’t right, eligible unworn items may be returned for exchange or store credit within 14 days of delivery.

To qualify, items must be:

    •    Unworn & unwashed

    •    Free of scents, marks, or damage

    •    In original condition with tags/packaging

Once your return is inspected and approved, you’ll receive store credit or a size exchange (based on availability).

Final Sale Items:

Due to limited production and drop-based releases, the following items are final sale:

    •    Limited drops

    •    Sale or discounted pieces

    •    Pre-order items

    •    Custom items

Refunds:

At this time, we do not offer refunds to the original payment method.

Store credit helps us maintain intentional production and avoid waste — enabling us to keep creating meaningful, high-quality pieces with purpose.

Return Shipping:

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Order:

If your item arrives damaged, defective, or you received the wrong item, please contact us within 72 hours of delivery at:

📩 Info@shopORAapparel.com

We’ll take care of it — with urgency and respect.

How to Start a Return:

Email us at:

📧 Info@shopORAapparel.com

With your order number, email, and photos (if applicable).

Our team will guide you through the return process.

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🕊️ Our Promise:

We are honored you chose to support a purpose-driven brand.

Every return request is handled with care and respect — we simply ask the same in return.

Thank you for supporting intentional craftsmanship, meaningful design, and Kingdom-minded creativity.