Shipping Policy

 

At ORA, each piece is created and packaged with intention. We appreciate your support and patience as a growing, purpose-driven brand.

Order Processing Time:

Please allow 2–5 business days for your order to be processed and prepared for shipment.

During new drops or promotions, processing times may be slightly longer.

Shipping Times:

Once shipped, estimated delivery times are:

    •    U.S. Orders: 3–7 business days

    •    International Orders: 7–21 business days (varies by location)

Delivery times are estimates and may vary due to carrier delays or holidays.

Tracking Information:

Once your order ships, you will receive a tracking number via email or SMS.

Tracking may take 24–48 hours to update after the carrier receives the package.

Shipping Rates:

Shipping rates are calculated at checkout based on your location and the package weight.

Free shipping is available on orders over $100.

 

Lost, Stolen, or Delayed Packages:

Once an order is shipped, delivery is in the hands of the carrier.

ORA is not responsible for packages that are lost, stolen, or delayed by the carrier.

Please contact us immediately at Info@shopORAapparel.com with your order number and photos of the item.

Delays

Please note that shipping times are estimates and may be affected by factors outside our control (e.g., carrier delays, customs processing, holidays).

If you experience an issue, we will always do our best to help you navigate the claim process.

Wrong Shipping Address:

If you entered the wrong address, please contact us immediately:

📧 support@shoporaapparel.com

We will update your address if the order has not yet shipped.

Orders already shipped cannot be rerouted.

International Orders:

Customs fees, duties, or import charges are the responsibility of the customer.

We cannot mark packages as “gift” by law. 

• Shipping times vary by destination, typically 7–21 business days.
• Shipping fees will be calculated and displayed at checkout.

 

Fraud Prevention

For your security and ours, the billing name, address, and credit card information must match the information on file with your payment provider. Orders that do not meet this requirement may be canceled or delayed for verification.

 

Thank You!

Your support fuels a brand built on purpose, community, and Kingdom vision.

We package and ship every order with care — thank you for being part of this movement.

Questions

If you have any questions about shipping, feel free to contact us at Info@shopORAapparel.com.